Frequently asked questions
Some answers are placeholders pending your confirmed business details.
How does payment work?+
We use manual Zelle payment. When you place an order, it's created as "Awaiting payment" with a unique order reference. Send the total via Zelle to enoe@topshelfconsult.com and include your order reference in the memo. We verify receipt manually, then begin fulfillment.
Does clicking "I paid" verify my payment?+
No. Uploading a screenshot or telling us you paid does not verify payment. Fulfillment begins only after we manually confirm receipt of your Zelle payment.
What is the intended use of these products?+
Products are offered for research and informational purposes only. Not for human consumption, medical diagnosis, or treatment. The intended use is pending documented confirmation (Q4).
Do you provide dosing or injection instructions?+
No. We do not provide dosing, injection instructions, or individualized medical advice.
Where can you ship?+
Shipping destinations, costs, and restrictions are pending confirmation (Q7). See our shipping policy page for details once finalized.
What is your return policy?+
Return, refund, cancellation, and damaged-shipment policies are pending confirmation (Q8).
Do products come with a certificate of analysis?+
Not necessarily. Documentation availability is product-specific and pending confirmation (Q6). No purity, testing, or certification is implied unless documented.
How do I contact support?+
Email support@xelolabs.example (placeholder — confirm at Q11). Business hours are pending confirmation.
Still have questions?
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